Shipping Policy
Aura Roots Co.
Effective Date: 04/20/2026
Thank you for shopping with Aura Roots Co. We are committed to carefully preparing and shipping
your order with intention and care.
Order Processing
Orders are typically processed within 2-5 business days after payment is received.
Processing times may vary during product launches, holidays, promotions, or periods of high order
volume.
Orders are processed Monday through Friday, excluding weekends and holidays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Aura Roots Co. may periodically offer free shipping promotions on qualifying orders.
Domestic Shipping
We currently ship within the United States.
Estimated delivery times vary depending on the shipping carrier and destination. Once an order has
shipped, delivery timelines are determined by the carrier.
Order Tracking
Tracking information will be sent to the email address provided at checkout once your order has
shipped.
Please allow time for tracking updates to appear after shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Aura Roots Co. is not responsible for delays, lost packages, or additional shipping costs resulting
from incorrect or incomplete addresses.
If you notice an error in your shipping information, please contact us as soon as possible at:
Lost, Delayed, or Damaged Packages
Once an order has been transferred to the shipping carrier, delivery delays may occasionally occur
that are outside of our control.
If your package arrives damaged or appears lost in transit, please contact us and we will do our best
to assist you in resolving the issue with the carrier.
Aura Roots Co. is not responsible for carrier delays caused by weather, natural events, holidays, or
other circumstances beyond our control.
Returns & Exchanges
Due to the nature of consumable wellness products, all sales are generally considered final.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can
review and assist with a resolution.
Additional details can be found in our Return Policy.
Contact Us
For shipping questions or support, please contact:
Aura Roots Co.